Dowinz Privacy Policy

We are committed to protecting your privacy. This policy explains how we handle your personal information.

1. Information We Collect

We collect personal information you provide, including:

  • Account details (username, email, full name, phone number, bank details).
  • Payment information processed via Pillar's Swift Payment.
  • Optional data like referral codes or referred-by information.

2. How We Use Your Information

Your information is used to:

  • Manage your account and process ticket purchases (₦200–₦5,000) for raffles held Monday, Wednesday, and Friday at 8 PM WAT.
  • Facilitate prize delivery (e.g., cash, appliances, gadgets) via waybill or bank transfer.
  • Communicate with you about your account, raffles, or support inquiries.
  • Improve our platform and ensure compliance with legal obligations.

3. Information Sharing

We may share your information with:

  • Trusted third-party providers (e.g., Pillar's Swift Payment for secure transactions).
  • Agents for prize delivery or cash redemption.
  • Legal authorities if required by law.

We do not sell your personal information to third parties.

4. Data Security

We implement industry-standard security measures to protect your data. However, no system is completely secure, and you use our platform at your own risk.

5. Your Rights

You have the right to:

  • Access, update, or delete your personal information via your account settings.
  • Opt out of non-essential communications.
  • Contact us for data-related requests via the website’s contact form.

Additional Information

  • Cookies: We use cookies to enhance your experience, such as remembering login details. You can manage cookie preferences in your browser.
  • Data Retention: We retain your data only as long as necessary for platform operations or legal requirements.
  • Third-Party Links: Our website may contain links to external sites. We are not responsible for their privacy practices.
  • Children’s Privacy: Our platform is for users 18 and older. We do not knowingly collect data from minors.
  • Updates to Policy: We may update this policy. Changes will be posted on this page, and continued use constitutes acceptance.
  • Contact Us: For privacy inquiries, use our website’s contact form or social media channels.